Start simple first
- Confirm Bluetooth is on
- Move the phone or tablet closer to the trainer
- Wake the trainer again
- Close other apps that may be controlling it
Use the compatibility check when it fits
The compatibility path is especially useful when trainer control fails before the first real ride or when the trainer connects but does not respond correctly.
What a support bundle is
- A diagnostic package the app can prepare to help investigate issues
- Useful when the problem is real, repeatable, or hard to explain from memory
- Handled with explicit user review and confirmation before upload
- Support bundles are not sent to OpenAI
What to send with a report
Include what you were trying to do, the device model, trainer model, whether the issue happened during setup/import/AI/live ride, the file name if relevant, and any exact app message you saw.
Support contact: ewoc@melkonen.com